Trisura

Legal Assistance Hotline

Specialty Insurance Solutions

Legal Assistance Hotline

Introducing our new, complimentary legal assistance hotline—available to all Specialty Insurance policyholders in English and French. Every day, challenging scenarios arise for all businesses across Canada. Any one issue can quickly balloon into a potentially crippling financial hardship. The hotline provides invaluable assistance for policyholders who are attempting to navigate the legal system, and avoid such expenses. 




 
This hotline empowers our policyholders with valuable legal advice. When a call is placed to the hotline, our clients are quickly connected to legal experts who provide crucial information. There is no limit to the duration of calls or number of times a call can be placed to the hotline, as well as 24 hour access in emergency situations.
Non-Profit Clients: Example Scenarios

Tax related

A local charity with the mandate to provide services to help families living below the poverty line receives an audit letter from the CRA. They are unsure what their rights are and how they should respond to the letter.

 Employment related

A non-profit environmental association uses volunteers to supplement their regular employee workforce. Staff come forward alleging a volunteer keeps harassing his colleagues. The HR Manager does not know what steps can be taken to dismiss the volunteer without exposing the association to possible charges of slander.

 Contract dispute

A local food bank hired a contractor to redo the men and women’s washrooms used by staff and volunteers. The contractor quoted $5,000 for the job, and confirmed it would all be done in no more than 2 weeks. 4 weeks later, the job is still not finished and the contractor demands another $2,500 or he won’t complete the job. The Operations Manager wants to know what the food bank’s rights are and what his options are going forward.

 Bodily injury

A charity that organizes volunteers to do small repairs at individual senior homes, has an unfortunate incident whereby a volunteer is hurt due to the negligence of the homeowner striking the ladder they were on with a lawn mower. The charity wants to know if they face potential liability issues and if they can take any legal issue against the homeowner on behalf of the volunteer.
Professional Clients: Example Scenarios

Tax related

An animal hospital owned by 3 veterinarian partners receives a letter from CRA stating they owe an additional $50,000 in GST remittances. The vets and their accountant disagree with the assessment and want to know what their next steps should be to appeal. 

Employment related

A registered massage therapist hired a new receptionist 6 months ago. The receptionist’s work was satisfactory during the 3-month probation period, but for the past 4 weeks, she has constantly shown up late for work. The massage therapist wants to know what steps can be taken to formally let the receptionist go and how much severance the receptionist should be given.

Contract dispute

A doctor’s practice is located within an older home, which has a leaky roof. The doctor hires a contractor to replace it. The contractor takes a $5,000 deposit and tells the doctor that work would start at the end of the month. However, the contractor shows-up to start work 6 weeks late and causes additional damage to the home’s skylight and eaves troughs. The contractor refuses to accept responsibility and demands the remaining $10,000 owing. The doctor wants to know what options are available to sue for damages. 

Partnership dispute

A young pharmacist opens a small pharmacy in a health clinic and needs to borrow money from family members to do so. It is an oral agreement, and 6 months later, some family members want to change the terms of the loan and demand the principal payments be accelerated. The pharmacist wants to know what their rights are and the best course of action. 

Regular Commercial Clients: Example Scenarios

Tax related

A restaurant owner receives a notice from the CRA that their business will be assessed. The owner has done the businesses taxes using off the shelf software and does not believe they did anything wrong. They want to know what their rights are when the auditor arrives at their place of business. Can the auditor interview employees? 

Employment dispute

A men’s retail store has an underperforming sales person on staff that needs to be let go. Unfortunately, the former store manager did not do a proper reference check and the owner finds out the salesperson has a history of making Human Rights Complaints whenever threatened with termination. The owner wants to know what steps can be taken to mitigate the chances of this happening.

Contract dispute

A small local hotel contracts catering for a business conference to a new local firm. On the day of the conference, the caterer does not show, and there is no breakfast nor lunch for the conference. The hotel owner has to step in and order food at a much higher cost from a restaurant down the road. The caterer refuses to accept responsibility, saying the owner gave them the wrong date. The owner disagrees and wants to know what course of action they can take to not only recoup costs, but also repair the hotel’s reputation.

Property dispute

The landlord of a building in which a trendy café is located advises the café that work is about to start in the building in order to fix some cracks in the façade. One morning, the café owner finds the entrance to his business is blocked by scaffolding that went up overnight. It takes the contractor nearly 4 hours to remove the scaffolding during breakfast hours - the busiest and most profitable time of day for the café. The owner of the café wants to know if they have any recourse with either the contractor or the landlord to recover lost revenues.

Example Scenario - Phone Calls

Non-Profit Client (Contract Dispute Scenario)

A local food bank hired a contractor to redo the men and women’s washrooms used by staff and volunteers. The contractor quoted $5,000 for the job, and confirmed it would all be done in no more than 2 weeks. 4 weeks later, the job is still not finished and the contractor demands another $2,500 or he won’t complete the job. The Operations Manager wants to know what the food bank’s rights are and what his options are going forward.

Professional Client (Employment Related Scenario)

A registered massage therapist hired a new receptionist 6 months ago. Though the receptionist’s work was satisfactory during her 3-month probation period, she started showing up late on a daily basis shortly after her probation period ended. The massage therapist wants to know what steps can be taken to formally let the employee go and how much severance she should be given.

Commercial Client (Property Dispute Scenario)

The landlord of a building in which a trendy café is located advises the café that work is about to start in the building in order to fix some cracks in the façade. One morning, the café owner finds the entrance to his business blocked by scaffolding that went up overnight. It takes the contractor nearly 4 hours to remove the scaffolding, and occurred during breakfast hours - the busiest and most profitable time of day for the café. The owner of the café wants to know if they have any recourse with either the contractor or the landlord to recover lost revenues.
Testimonials
The service was extremely efficient. Being able to run the situation by the lawyer and get help understanding the conditions of a contract let me know I was understanding all the options in my situation correctly and helped me to manage it knowledgably which saved my family a lot of money in the long term. This service brings a lot of peace of mind.
- Mila A.

Legal assistance provides me with the ability to obtain legal advice not just for the big issues but for the small ones as well. The professional and knowledgeable advice allows me to do my job with a higher level of confidence.
- Gaya L.

Having telephone access to legal advice without the costly hourly rate lawyers charge is wonderful. I was able to ask a question which another lawyer quoted they would have charged $450 per hour.
- Michelle F.