Trisura’s COVID-19 Update

Status of Trisura’s Operations
Trisura instituted a work-at-home policy for all 135 staff across our five offices in Canada on March 16. All staff are available via email and all direct dial phone numbers have been redirected to their mobile phones. We are open for business and we are here to help you.

Underwriting Continuity
Trisura prides itself on being expert underwriters in the lines of business that we underwrite. We do not anticipate any change in our underwriting appetite or in the products we offer.

Return Premiums Due to Exposure Changes
Trisura does not underwrite using retrospective rating methods for our products. During the renewal process, we will be underwriting the account based on the actual revenue figures, with the premium being commensurate with the risk.

Claims Services
Trisura’s claims services can be reached by contacting the following:

Claim Payments
Trisura’s claims and finance departments are working together to ensure that claim payments continue to be made in a timely manner.

We are Open for Business
All of our staff continue to be available and we are open for business as always. Our appetite for business has not changed and we are here to help you in any way we can. We recognize and applaud how hard the brokerage community is working to provide information, advice, and seamless service to your clients. We appreciate your efforts and we thank you for your understanding and support during these difficult times. We are confident that Trisura will continue to deliver service that is “A Step Above”.
We will be monitoring COVID-19 developments and will provide updates via email and on our web-site at You can also contact any member of our team if you have additional questions.

Payment of Premiums
Premium payments to Trisura are not due until 60 days following the end of the month a policy/bond becomes effective. If you are having difficulty collecting premium from your client, please be assured that Trisura will not cancel an insurance policy for non-payment of premium as per the Emergency Declaration coverage noted above. If you have specific concerns on a file, please contact your Trisura underwriter.

Remittance of Premium to Trisura
Trisura accepts payments from our broker partners via Electronic Funds Transfer (EFT) or Wire Transfer. For further information regarding electronic payments, please contact Teresa Galati in our Finance Department at

Policies That Have Been Paid via a Premium Financing Company
When an insured finances their insurance policy, they provide the premium finance company with a power of attorney which allows them to cancel the policy in the event of default by the insured. As a result, Trisura has an obligation to cancel policies upon instruction from a premium finance company. We recommend that you contact premium financing companies to make arrangements in order to assist any of your clients in need of repayment relief during this time. This would be a proactive measure and may help avoid the premium financing company canceling policies for non-payment.


Issuing Surety Bonds
As many of you have made alternative workplace arrangements, we want to ensure that you can continue to issue Trisura surety bonds. Trisura has the following options available to assist:

    • Trisura e-Bond: Trisura is the only surety company in Canada to offer a proprietary e-Bond platform for all types of surety bonds. Bonds can be issued digitally, with an e-seal and e-signatures, by logging into the broker section of and clicking on the e-Bonds tab.
    • Taking seals home: If needed, you can designate individuals with existing power-of-attorney to take a Trisura seal to their home and ensure that the seal is safeguarded while out of the brokerage office. Please take care in diarizing who is in possession of the seal at a given time and continuing your practice of recording issued bonds.
    • Requesting additional seals: If you think it would be prudent to have an additional Trisura seal available to you during this time, please request one by contacting Sarah Mainella at

Surety Indemnity Agreements
Effective immediately, Trisura will only require a scanned copy of an indemnity agreement in order to finalize surety facilities and issue bonds. We request that the original indemnity agreements continue to be sent to the local Trisura office as soon as possible, in order to complete the file.

Trisura’s Online e-bond platform
In the current landscape of social distancing and self isolation, people have been wondering how working remotely every day might impact business processes. When it comes to processing bonds, business can continue as usual thanks to smart digital platforms. In fact, the Surety Association of Canada also promotes digital or e-bonds as a way to replace traditional paper bonds.
Unlike the paper alternative, e-bonds can be issued any time, anywhere. If security of the bonds are a concern, fret not: the bond is a completely secure document with a unique fingerprint that can be verified online.
Our e-bond FAQ can help you get started, click here to learn more or contact your Surety underwriter.
All of our staff will continue to be available. We will be monitoring COVID-19 developments and will provide updates via email and on our web-site at You can also contact any member of our team if you have additional questions.

Insured Coverage in the Event of an Emergency Declaration
In the event an emergency declaration is made by a Canadian public authority, Trisura will extend in force insurance policies that expire during the period of the Emergency Declaration if you are unable to get in contact with your clients. The terms and conditions of this extension for those insureds who are impacted by the emergency declaration can be reviewed in the following endorsements:

Fidelity and Media liability policies will have endorsements with similar language read into them.

Cancellations of Policies Mid-Term
If an insured requests cancellation of their coverage mid-term, Trisura will calculate any return premiums on a pro-rata basis. Minimum retained premiums on policies will also be waived until the Emergency Declaration has passed. With respect to claims-made policies, we recommend that you discuss with your client the impact of cancelling coverage as they will have no coverage on a going-forward basis once the policy has been cancelled, in terms of both their ongoing operations or services and for the reporting of any actual or potential claims.

Legal Helpline with HR Assist
Your clients may have legal questions arise as they navigate this challenging business landscape. With our complimentary Legal Helpline, all Trisura Specialty Insurance policyholders have unlimited access to legal information and general assistance for any legal question, regardless of the area of law. The Legal Helpline now features HR Assist, where policyholders can consult with a certified Human Resources specialist to help them effectively manage their HR issues.
Exclusive for policyholders, the Legal Helpline with HR Assist provides invaluable assistance with navigating the legal system, helping individuals avoid unexpected legal expenses. It is available 24 hours a day, seven days a week in both English and French.
To learn more about this service, click here, or contact your Trisura Specialty Insurance underwriter.

Submissions and Renewals – How to Get the Best Results for Your Clients
At Trisura, we have been developing solutions that will help you continue to serve your clients effectively and efficiently during these challenging times.To help our broker partners, we have prepared an overview of additional information that underwriters may request on new and renewal submissions. Including this information in your new or renewal business submission will provide an underwriter with an excellent overview of how the risk you are marketing is dealing with COVID-19 and will assist in the underwriting of the risk.

Directors & Officers

  • Year-to-date financial statements in addition to year-end statements. This will allow an underwriter to view the impact of COVID-19 (if any).
  • Outline the potential impact the COVID-19 pandemic has on the business, including commentary on staffing changes, financial impacts, projections for the next year and any other noteworthy operational changes will help an underwriter evaluate the risk.
  • Outline plans that have been put in place to mitigate any negative impact to the business.
  • If a public company, has the impact of COVID-19 been disclosed to shareholders? If so, outline if there has been any feedback.


  • Outline any additional internal/external controls that have been instituted to protect the company while employees are working from home during COVID-19. Include commentary on updated security measures for computer systems.
  • Outline specific changes that have been made with respect to callback provisions for Funds Transfer Fraud and Social Engineering Fraud while employees are working from home.
  • Does the client have a Business Continuity Plan in place? If so, provide details to assist the underwriter in evaluating the risk.

Errors & Omissions

  • Provide commentary on the impact COVID-19 has had on the business and include commentary on any changes that have taken place or that are anticipated.
  • If the client is looking to provide any new professional services that have not been provided in the past, make sure these new services are outlined so that an underwriter can review and include within coverage (thus avoiding a potential broker E&O claim).
  • Does the client have a Business Continuity Plan in place? If so, provide details to assist the underwriter in evaluating the risk.
  • Does the company have the ability to sustain their alternative method of providing services indefinitely?

Cyber and Technology Liability

  • Confirm what measures and controls have been instituted to protect the company’s systems while employees are working from home during COVID-19.
  • What plans has the company put in place to mitigate any IT or system weaknesses?


  • Provide details of the measures taken to secure and protect the insured premise(s) while employees are working from home during COVID-19.


  • Provide commentary on the impact COVID-19 has had on the business and include commentary on any changes that have taken place or that are anticipated.

Having responses from your client to these additional questions may help an underwriter as they review your submission. This will help underwriters better assess the exposures and provide solutions in a timely manner.

As businesses across various industry sectors focus on implementing work-from-home measures in compliance with increasingly strict governmental stay-at-home mandates, there will be a need for them to have significant operations off-site of their principal business locations for the foreseeable future. Trisura recognizes that the insurance needs of our insureds may be impacted by this and are implementing the following supportive measures during this difficult time:

Mobile Communication Equipment Coverage
This extension is already included under our “Commercial Property Extensions of Coverage”. Effective immediately, we will increase the current Mobile Communication Equipment limit provided under the Automatic Extensions of Coverage on all of our Property policies by $10,000 per occurrence at no additional premium. The terms and conditions of this endorsement can be reviewed here: COVID-19 Mobile Communication Equipment Extension Endorsement. If higher limits are required, please contact a member of the Property and Casualty Solutions Team.

Unoccupied Insured Locations
Where a state of emergency declaration has been made by a Canadian public authority, Trisura will not consider locations unoccupied or shut down if they still contain sufficient insured property to conduct normal business operations and as long as the insured is visiting the covered premises a minimum of every seven days (when possible) and exhibits a proactively prudent level of care, control, and maintenance of the property. This includes ensuring doors and windows are locked and adequately maintaining security systems and utilities. This extension does not apply to vacant buildings. A building will be considered vacant when it does not contain sufficient insured property to conduct normal business operations. This coverage extension may be subject to adjustment in the event Canadian public authority declarations are changed or updated.

The Trisura Property and Casualty Solutions Team