Trisura’s objective is to handle all claims efficiently and to ensure that you have access to knowledgeable and professional experts who are committed to guiding you through every step of the claims process. If you have questions about whether specific circumstance might result in a claim your broker or one of our experts can advise you.

At Trisura we are committed to providing a prompt, fair response to every claim submitted to us. If you need to make a claim, report a claim against you, or want to discuss the status of an existing claim please contact us at:

Having a claim against you can be a stressful experience. That is why we want to ensure that our knowledgeable claims experts are here to guide you through the process and to answer any questions you may have. The nature of each individual claim will determine the steps that will be required to resolve the matter appropriately. To submit a claim, or for a detailed explanation of the claims process and the information you need to submit in order to have your claim processed, please contact a member of our claims team. Once we are notified and have all of the relevant information, we will make every effort to ensure that the process is expedited and that you are fully aware of what your policy covers and what steps are to be taken to resolve the claim. The information you will be asked to provide when submitting a claim may include:
  • Your Name, Your Company Name, Authorized Contact, Phone Number and Email Address
  • Policy Number if possible
  • The details of the Claim or Loss (including type, date, events, location, parties or entities involved)
  • Copies of any relevant information or documentation including pleadings

Each claim is unique and coverage can only be determined on a case by case basis. Once a claim is reported, we will be able to advise you if other specific information is needed so that we can advise you as to the coverage available under your Policy. If your claim is covered, we will then be able to walk you through the claims and/or litigation process, so that you will know what to expect. Regardless of what steps may be needed, Trisura’s service commitment is something you can rely on. If at any time you have a question or wish to discuss a claim please contact us at:


Our claims team is made up of dedicated legal and construction professionals who are experienced in handling surety claims. If you wish to make a new claim or have questions about an existing claim please contact us at:

More information on how to make a claim and actual claims examples can be found on the Surety Association of Canada website under the following links:

U.S. Claims

Please note that Trisura Specialty Insurance Company (TSIC) and Trisura Insurance Company (TIC) utilize Third Party Administrators (TPAs). Please check your policy documents and contact the appropriate TPA or your issuing agent. If you do not have this information, you can find contact information here to further assist you.