By Sara Ametrano
Brokers have had their say, and the results of this year’s Five-Star Carriers are in. For a third straight year, Trisura Guarantee has made the list!
Now in its fourth year, the Insurance Business Canada Five-Star Carriers list recognizes carriers who meet or exceed brokers’ wants and needs. The results are determined according to the votes of hundreds of brokers across Canada. To achieve five-star status, organizations must score an average of eight or higher in at least one category.
“Trisura’s focus has always been its relationships with our brokers, so being named a Five-Star Carrier for the third year in a row is very exciting,” Richard Grant, Trisura’s chief operating officer, remarks. “We care about giving our brokers the best products and service, and we’re constantly looking for ways to improve their experience with us even more. I’m thrilled to see that our efforts have been successful and our broker customers are happy.”
This year, Trisura excelled in eight (out of a possible nine) categories:
- Underwriting expertise
- Commitment to the broker distribution channel
- Claims processing
- Competitive rates
- Technology and automation
- Product training and marketing support
- Communication and responsiveness
- Speed in providing quotes
“To be recognized by brokers across the country in these categories is an honour, as Trisura has always aimed to provide an exceptional experience,” says company chief executive officer Chris Sekine. “We continue to strive for service that is a step above, and we are continually working on a pipeline of ideas that will further enhance our brokers’ experiences with us.”
The results also revealed the top three criteria brokers look for in a carrier: claims processing, communication and responsiveness and competitive rates. Rates is the only category that is repeated in the top three from 2018.
For more on the Five-Star Carriers 2019 list, visit the original article here.