By Sara Ametrano


Trisura Guarantee has been named a 2021 Five-Star Carrier by Insurance Business Canada. This marks the fifth consecutive appearance for the organization on the annual list.

“Everyone at Trisura strives to create an exceptional experience for our broker partners,” says Richard Grant, Trisura’s chief operating officer. “Being named a Five-Star Carrier for the fifth year in a row is truly an honour.”

The list, now in its sixth installment, is determined based on brokers’ votes across 10 categories. Brokers are asked to rate carriers on a scale of one to five in each area. To be named a Five-Star Carrier, insurers must receive an average score of 4.00 or greater in at least one of the categories:

  • Competitive rates
  • Overall service level
  • Underwriting expertise
  • Range of products
  • Claims processing
  • Quick quotes
  • Appetite for niche and emerging risks
  • Broker communication
  • Product innovation
  • Online platforms and services

This year, Trisura was named a Five-Star Carrier in all 10 categories!

“We are all very appreciative to be recognized in all categories, as we take great pride in our relationships and dedication to your success,” Richard says. “Thank you to all who voted. We will continue to do our best to meet your needs and work together to find solutions for you and your clients.”

In addition to revealing the top carriers, the report also unveiled the areas that are most important to brokers when securing a carrier partner. The three most important aspects are: competitive rates (65%), overall service level (64%) and underwriting expertise (56%). Both competitive rates and underwriting expertise were top-priority items in the 2020 report as well.

To learn more about this year’s Five-Star Carrier list, and selection process, view the Insurance Business Canada article here.