March 23, 2020

With COVID-19 impacting all regions of Canada, we wanted to provide an update on the status of operations at Trisura and to address questions that we have been fielding over the past week from our broker partners.

Status of Trisura’s Operations

Trisura instituted a work-at-home policy for all 135 staff across our five offices in Canada on March 16. All staff are available via email and all direct dial phone numbers have been redirected to their mobile phones. We are open for business and we are here to help you.

Insured Coverage in the Event of an Emergency Declaration

In the event an emergency declaration is made by a Canadian public authority, Trisura will extend in force insurance policies that expire during the period of the Emergency Declaration if you are unable to get in contact with your clients. The terms and conditions of this extension for those insureds who are impacted by the emergency declaration can be reviewed in the following endorsements:

Fidelity and Media liability policies will have endorsements with similar language read into them.

Payment of Premiums

Premium payments to Trisura are not due until 60 days following the end of the month a policy/bond becomes effective. If you are having difficulty collecting premium from your client, please be assured that Trisura will not cancel an insurance policy for non-payment of premium as per the Emergency Declaration coverage noted above. If you have specific concerns on a file, please contact your Trisura underwriter.

Remittance of Premium to Trisura

Trisura accepts payments from our broker partners via Electronic Funds Transfer (EFT) or Wire Transfer. For further information regarding electronic payments, please contact Teresa Galati in our Finance Department at

Policies That Have Been Paid via a Premium Financing Company

When an insured finances their insurance policy, they provide the premium finance company with a power of attorney which allows them to cancel the policy in the event of default by the insured. As a result, Trisura has an obligation to cancel policies upon instruction from a premium finance company. We recommend that you contact premium financing companies to make arrangements in order to assist any of your clients in need of repayment relief during this time. This would be a proactive measure and may help avoid the premium financing company canceling policies for non-payment.

Issuing Surety Bonds

As many of you have made alternative workplace arrangements, we want to ensure that you can continue to issue Trisura surety bonds. Trisura has the following options available to assist:

  • Trisura e-Bond: Trisura is the only surety company in Canada to offer a proprietary e-Bond platform for all types of surety bonds. Bonds can be issued digitally, with an e-seal and e-signatures, by logging into the broker section of and clicking on the e-Bonds tab.

  • Taking seals home: If needed, you can designate individuals with existing power-of-attorney to take a Trisura seal to their home and ensure that the seal is safeguarded while out of the brokerage office. Please take care in diarizing who is in possession of the seal at a given time and continuing your practice of recording issued bonds.

  • Requesting additional seals: If you think it would be prudent to have an additional Trisura seal available to you during this time, please request one by contacting Sarah Mainella at

Surety Indemnity Agreements

Effective immediately, Trisura will only require a scanned copy of an indemnity agreement in order to finalize surety facilities and issue bonds. We request that the original indemnity agreements continue to be sent to the local Trisura office as soon as possible, in order to complete the file.

Underwriting Continuity

Trisura prides itself on being expert underwriters in the lines of business that we underwrite. We do not anticipate any change in our underwriting appetite or in the products we offer.

Return Premiums Due to Exposure Changes

Trisura does not underwrite using retrospective rating methods for our products. During the renewal process, we will be underwriting the account based on the actual revenue figures, with the premium being commensurate with the risk.

Cancellations of Policies Mid-Term

If an insured requests cancellation of their coverage mid-term, Trisura will calculate any return premiums on a pro-rata basis. Minimum retained premiums on policies will also be waived until the Emergency Declaration has passed. With respect to claims-made policies, we recommend that you discuss with your client the impact of cancelling coverage as they will have no coverage on a going-forward basis once the policy has been cancelled, in terms of both their ongoing operations or services and for the reporting of any actual or potential claims.

Claims Services

Trisura’s claims services can be reached by contacting the following:

Insurance Claims:

Surety Claims:

Claim Payments

Trisura’s claims and finance departments are working together to ensure that claim payments continue to be made in a timely manner.

We are Open for Business

All of our staff continue to be available and we are open for business as always. Our appetite for business has not changed and we are here to help you in any way we can. We recognize and applaud how hard the brokerage community is working to provide information, advice, and seamless service to your clients. We appreciate your efforts and we thank you for your understanding and support during these difficult times. We are confident that Trisura will continue to deliver service that is “A Step Above”.

We will be monitoring COVID-19 developments and will provide updates via email and on our web-site at You can also contact any member of our team if you have additional questions.